Ordering Information
Orders can only be placed for current financial members (you can have a representative place an order on your behalf as long as your membership is paid). Products are issued once per month. Orders need to be placed anytime within the month of issue. If you miss a month, we CANNOT issue appliances for a previous month (this is a rule set by the Government’s Stoma Appliance Scheme).
For members who have had their stoma for longer than 6 months, you can order for the current month plus the next month (i.e. a two-month supply). The reason for the 6-month waiting period is that members often need to change their products when they are new ostomates.
For each product, quantities can be issued up to the maximum monthly limits set by the Department of Health and Aged Care, which are outlined on the Stoma Appliance Schedule. If you ask for two different products that do the same job within one month (e.g. a mixture of closed pouches and drainable pouches), we are only able to issue a percentage of each to equate to the monthly maximum.
Supplies in excess of the maximum monthly limits can be issued on production of a valid Application for Additional Stoma Supplies certificate (Medicare Form) from your doctor or stomal therapy nurse. Note that this must be on the specific form (see Forms and Links). Your Stomal Therapy Nurse will be familiar with the guidelines, but you may need to talk to us if you are going to ask your GP to authorise the form.
To ensure your product will be available, it is best to place your order at least one week before you want to collect it or have it posted. We hold stock of items with several users, but sometimes stocks are low, or supplies are delayed, so we cannot guarantee your product will be available if you place an urgent order. If we need to order a product in for you, it is best to place your order by Monday morning and allow up to 2 weeks between placing your order and receiving your supplies.
Members should aim to build up a reserve of 3-4 weeks supply and, from then on, place orders to maintain that level.
Appliances are of excellent quality, but occasionally faults may occur. If you find a defective product, return a sample item plus the portion of the box showing the lot number to the relevant company. Appliances can be affected by heat and should be stored in a cool, dry place.
HOW TO ORDER
In Person
Orders can be collected from our office at St John’s Park: Monday from 9 am to 12 & 1 pm to 3 pm (closed 12 to 1). Tuesday, Wednesday, Thursday & Friday (9am to 1pm). We are not open on Public Holidays – see Notices.
See our office location here.
It is most helpful to know your product codes (or bring the part of the box with these details). You can send someone else to collect your appliances, but please ensure they know exactly what you require.
You can place your order on the day you collect it, but to ensure the stock is available it’s best to place your order beforehand using the options available on this page by Monday of the previous week.
Online
Online Portal: see Portal Information
Members can place orders, view history – account balance – order status, update profile, and make payment via the PORTAL.
Order form: online order form
Email to: [email protected]
You can also post your order form to:
The Secretary, P.O. Box 280, MOONAH, TAS 7009.
Order forms are sent out with each newsletter, or you can print ORDER FORM (This is a pdf file. You can either print this out or save an electronic copy to your computer to edit).
If you want your order delivered to you by mail, you will need to pay $15.00 for postage and handling. See details on this page.
By Phone
You can phone us to place your
order on 03 6228 0799, however to avoid errors we recommend using the Online Ordering PORTAL.
Please make sure your product codes are ready. We answer calls between 9am and 1pm on weekdays, however if we are not in the office (or cannot get to the phones) please leave a message on the answering machine, and clearly leave your name and contact details. If you call during busy times and your call isn’t answered, please call back. ** the answering machine is usually turned off when the office is staffed.
We order Monday/Tuesday, so it is a good idea to phone in your order before Monday.
If you want your order delivered to you by mail, you will need to pay $15 for postage and handling. See details on this page.
Australia Post delivery - Payment Options
If you want your order sent to you by mail, you will need to provide at least $15.00 per order for postage and handling (NB: extra fees apply for parcels over 6kg, or if an additional parcel is required).
Orders cannot be sent until postage is paid.
Although you will generally receive your order within a week, please don’t depend on this and allow at least 2 weeks for delivery of supplies.
Credit Card payments can be made via the Online Portal or the Payment page on this website. You can also send with your postal order (cash, cheque, money order or provide credit card details). We do not retain credit card details so you will need to provide each time you make a payment. Cheques & money orders must be made payable to: OSTOMY TASMANIA INC.
If you wish to make a payment using Internet banking by direct deposit to our bank account, use the following details for our account.
**Please make sure you reference the member name for the transaction so that we can identify your payment.**
BSB: 807009;
Account number: 51094661;
Account name: Ostomy Tasmania Inc;
It is a good idea to pre-pay your postage in a bulk amount (e.g. $60 will cover 4 parcels). This also saves you excessive cheque, money order or transaction fees. We can hold postage credit on your membership and advise you of the balance at any time (also available to view on the PORTAL).
Donations assist us to maintain our service to ostomates. Many of our office workers are volunteers, thus helping to keep our costs to a minimum for members, however our expenses continue to rise over time, so any donation is gratefully received, even if it's only a few dollars. Just click on the link and enter your credit card details via the secure payment gateway (transaction receipt will follow). Remember donations over $2 are tax deductible. Donations left in your will are also most welcome.
Thank you for your support!